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Agent Assist

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CRM Integration

Automatically capture call data and customer information directly into your CRM with zero manual entry

9:41
MR

Michael Rodriguez

Auto Service Center

+1 (260) 555-8942

02:34
Speaking...

Live Call Transcription

Active Call

Customer
Michael Rodriguez
Phone
260-555-8942
Vehicle
2021 Honda Accord
S
Sarah (Agent)
9:41:23 AM

"Good morning! Thank you for calling Auto Service Center. This is Sarah. How can I help you today?"

M
Michael (Customer)
9:41:45 AM

"Hi Sarah! I'd like to schedule an oil change for my Honda Accord. I'm due for one and wanted to see what times you have available this week."

S
Sarah (Agent)
9:42:02 AM

"Perfect! I can definitely help with that. Let me pull up your service history... I see you're driving a 2021 Accord. We have openings on Wednesday afternoon or Thursday morning. Which would work better for you?"

AI Detected: Service Appointment

Customer intent: Oil change service | Vehicle: 2021 Honda Accord | Timeline: This week

Automatic CRM Integration

Call Data
Real-time capture
CRM System
Automatic sync

New Service Record Created

Auto-Synced
Customer Information
Name:Michael Rodriguez
Phone:260-555-8942
Email:m.rodriguez@email.com
Vehicle Information
Make/Model:2021 Honda Accord
VIN:1HGCV1F16LA...
Mileage:32,450 mi
Service Appointment
Service Type:
Oil Change
Scheduled:
Wed, Dec 13 - 2:00 PM
Advisor:
Sarah M.
AI-Generated Notes

Customer called to schedule routine oil change. Vehicle is 2021 Honda Accord with 32,450 miles. Customer preferred Wednesday afternoon appointment. Service reminder set for tire rotation in 2,000 miles.

Synced 2 seconds ago

AI Voice Platform

Deploy industry-leading, multilingual AI across the entire customer journey—on one secure, scalable platform.

Real Results from Real Clients

See how businesses are transforming customer communication with OpenFlow AI

O'Daniel Mazda
Car DealershipOctober 2025 – May 2026

O'Daniel Mazda

OpenFlow AI deployed Stacy, our intelligent voice agent, to handle every inbound call at O'Daniel Mazda. Stacy turned missed calls into revenue opportunities — qualifying sales leads, booking service appointments, and routing callers to the right department instantly.

176

CX-5 inquiries

65

CX-90 inquiries

49

Mazda3 inquiries

27

Trade-in opportunities

Opportunities Created

837driven

Appointment scheduling conversations

108confirmed

Appointments booked end-to-end

935captured

Sales conversations qualified

1,832routed

Service opportunities handled

Caller Experience Quality

17.8%

Positive sentiment

1.4%

Negative sentiment

551

Successful transfers

622

Repeat callers

Service Department Impact

Service Calls Handled1,832
Confirmed Appointments108
Additional Appointment Activity~729

Estimated Gross Profit (30% conversion on activity calls)

$49K

~325 ROs × $300 × 50%

Sales Department Impact

Sales Calls Qualified935

Estimated Vehicles Sold (8% phone lead conversion)

~75

vehicles sold

Estimated Gross Profit

$187K

75 × $2,500

Case Study

O'Daniel Mazda

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Customer Success

What our customers are saying

"I was honestly skeptical about letting AI answer calls for Regenerative Mind and Body. Med spa clients can be particular — they're asking about treatments, pricing, sometimes things that feel personal — and I didn't want anyone feeling like they were talking to a robot. But after a few months, I'm sold. The AI sounds natural, handles questions about our services way better than I expected, and books consultations directly into our calendar. I'm not missing calls anymore when I'm with clients, and people don't seem to mind at all — a few have even told me how easy it was to get scheduled. The biggest difference is just peace of mind. I'm not glued to my phone, I'm not playing catch-up at the end of the day returning voicemails, and new clients are getting a great first impression every single time. If you run a med spa or any kind of appointment-based business, this is honestly a no-brainer."

AB

Albert Bayer

Owner

Regenerative Mind and Body

"In the car business, every missed call is a missed sale. Customers shop fast, they call multiple dealerships, and whoever picks up first usually wins the deal. That's exactly why we put AI on our service line at O'Daniel Automotive Group, and it's been one of the best decisions we've made. It answers every call, day or night, weekends, lunch hours — doesn't matter. In just a few months it's booked well over 100 service appointments for us, ranging from quick oil changes on brand new CX-5s to complex stuff like check engine diagnostics, brake jobs, transmission fluid services, and full inspections on high-mileage vehicles. It captures the vehicle, mileage, service needed, whether the customer is waiting or dropping off, even loaner car requests — all the details our service advisors actually need before the customer ever walks through the door. What surprised me most is how natural it sounds. We've had customers come in and not realize they had been talking to AI when they called. It even flags high-mileage vehicles for our team to give a closer look, so we're catching upsell and safety opportunities we might've missed before. My service writers aren't tied up on the phone all day — they're focused on the customers in front of them, which is where they should be. If you're running a dealership and you're still letting service calls roll to voicemail or making customers wait on hold, you're handing business to your competition. This has paid for itself many times over."

OAG

O'Daniel Automotive Group

Service Department

O'Daniel Automotive Group

"We were very impressed with Danny as an operator. He is quick and resourceful in solving any issues while setting up his leads system. We were able to contact several hundred quality leads, and initiate conversations with dozens of them within a few weeks. So far we've already closed one of those leads, getting a tri-plex under contract that fit exactly what we were looking for. This deal will give us 6 figures in equity gained post-construction and it cost us less than $1k to acquire that lead. We connected with the seller directly, got it at a discount relative to market value, and didn't have to worry about competitors bidding on it, or outbidding us. Controlling your own off market lead generation is a major key in real estate investing, and working with Danny has exceeded our expectations. Highly recommend."

Armon Kaviani

Armon Kaviani

Real Estate Investor

Hoosier Home Buyers Group

OpenFlow AI

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