Deliver exceptional CX for less, with human-centric AI agents you can trust
Cresta AI Agent delivers human-like conversations across channels and languages that adapt to customer needs while safeguarding your brand and data, eliminating the trade-off between cost efficiency and exceptional customer experience.
Active Agent
Alex - Sales Pro
Key Features
Everything you need to deliver exceptional customer experiences with AI voice agents
Human-like dialogue that understands context
Our AI agents engage in natural, flowing conversations that understand context, intent, and nuance. No more robotic responses—just authentic interactions that feel genuinely human.
- Context-aware responses
- Emotion detection
- Natural speech patterns
- Intent recognition
Automated appointment booking
Let your AI agent handle scheduling automatically. It checks availability, books appointments, sends confirmations, and handles rescheduling—all without human intervention.
- Real-time calendar sync
- Automatic confirmations
- Smart rescheduling
- Timezone handling
Smart Scheduler
Sync with your existing CRM
Connect with your favorite CRM platforms and sync call data in real-time. Every conversation is automatically logged with detailed insights and action items.
- Salesforce integration
- HubSpot sync
- Custom API support
- Real-time data updates
Track every conversation metric
Get actionable insights from every customer interaction. Monitor performance, identify trends, and continuously improve your customer experience with detailed analytics.
- Call performance metrics
- Sentiment analysis
- Conversion tracking
- Custom reporting
Live Analytics
Customer: I need to reschedule my appointment for next week.
Agent: I can help you with that. What day works best for you?
Call Recording & Transcription
Every conversation is automatically recorded and transcribed in real-time. Review calls, analyze sentiment, and ensure quality standards are met with comprehensive call recording features.
- Automatic call recording
- Real-time transcription
- Sentiment analysis
- Searchable call archive
AI-Powered Lead Qualification
Automatically score and qualify leads based on conversation data. The AI identifies high-intent prospects and routes them to the right team member for maximum conversion.
- Automatic lead scoring
- Intent detection
- Smart routing rules
- Priority flagging
Powerful Analytics & Insights
Get complete visibility into your AI agent performance with real-time analytics and actionable insights